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Frequently Asked Questions

Booking?

Please browse our Hire Categories and add products to your Wish List.

The Wish List will provide you with hire pricing, but to check availability and obtain a quotation including delivery and styling services, submit by ‘Request Hire Quote’ and complete the information required. We’ll be sure to respond to you as quickly as possible. Please note that your enquiry is not a booking.

Alternatively, you can use the Contact Page or email us at hello@turtleandthepelican.com.au for any general enquiries.

Upon your acceptance of the quote, we will provide a booking form for you to compete and an invoice of your records.

All advertised prices are inclusive of GST.

Payment?

We do not hold products, so your booking is not secure until we have received the completed booking form, your bond payment and a 25% non-refundable deposit. Please note that all bookings include a bond (which we will include in our quotation).

Final payment for all bookings is required at least two weeks prior to your event date. Payment can be made electronically via EFT. We do not have Eftpos or credit card facilities.

Hire Options?

We offer two hire options;

DIY (minimum hire $200)

Client to pick up and return Turtle & the Pelican hired products from our warehouse in Malaga, by APPOINTMENT ONLY (please note that this option is not available for all products).

Delivery (minimum hire $500 / service charges additional from $150)

Bookings of of Turtle & the Pelican hired products including delivery, styled placement and collection services. We will quote for services based on your chosen hire products, styling requirements, event location and delivery time frames. If required, we will request placement instructions or arrange to meet with you (or your stylist) to ensure furniture and décor pieces are perfectly placed to your requirements.

Hire Period?

The hire period for client collected DIY products is for 3 – 4 days (usually Thursday or Friday – Monday) by APPOINTMENT ONLY.

The hire period may be less for bookings in which we have arranged delivery. Ceremonies are available for a maximum hire period of 5 hours (including our set up and pack down time) unless otherwise arranged.

Warehouse Meetings?

We are not at the warehouse full time and only open by appointment.

We hold warehouse open days every month, usually on a Sunday, where clients can spend an hour one-on-one with one of our stylists, viewing and selecting hire pieces and discussing their event plans. Please contact us make an appointment for the next open day.

Viewings are only available for those clients wishing to hire ceremony furniture or who have delivery services included in their booking. Alternatively, if you would like further detailed information about any hire products, we would be glad to assist via email correspondence.

Cleaning?

All hire items are to be returned clean, dry and in the same condition as they were received. At our discretion, if cleaning is required a minimum fee of $50 will be deducted from your bond.

All vintage glassware, crockery and cutlery must be hand washed in warm soapy water. Due to the age of many items, hand washing helps to prolong the life and patterns, ensuring that other clients may enjoy their beauty into the future.

Linen must be washed and folded, and bunting is to be folded neatly, as received.

Timber products including furniture and games are not suitable for use outdoors for extended periods of time and must not be used in wet conditions.

Damage / Loss?

In the unlikely event that breakage, damage or loss occurs while products are in your care, a replacement charge will be deducted from your bond and we will refund the balance.

If the replacement value is higher than the bond received, the hirer must pay the balance, as determined by Turtle & the Pelican. This is a condition of hire and acknowledged and agreed to on either acceptance of quotation, payment of security bond, payment of goods or upon taking delivery of goods and/or services.

Any non return or damage to carry boxes or packaging will also incur a charge.

 

Full Terms & Conditions available upon request.

 

If you have any further questions, be sure to ask!

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